USN Solutions Inc. VA Terms & Conditions

Responsibility of final proof reading of documents lies with client and any errors notified within 48 hours of receipt will be corrected free of charge. After 48 hours it shall be deemed that the work has been accepted as free of errors and omissions and the VA will accept no liability or loss arising from the performance of any services carried out under the agreement

Errors or omissions reported after 48 hours will still be corrected but the additional time spent will be charged to client

USN SolutionsVA recommends any original documents to be sent via secure post

A signed contract is required before commencement of work. This indicates clients acceptance of our terms and conditions

Written quotations will be provided prior to any work commencing

Although every effort will be made to ensure reliable service, in event of equipment failure, USN Solutions VA cannot be held liable for any loss of information

Your virtual assistant acts under your direction. If you require your assistant to make decisions on your behalf about the way in which any work/ actions/ tasks/ strategies or other business related functions are performed, you do so on the basis that the assistant is acting on your behalf and is under your supervision at all times.

Charges & Payments

Monthly retainer packages must be paid in advance and unused hours can be carried over to subsequent months

All charges are billed by the minute and charged on a weekly or monthly basis

Deposit of up to 25% may be requested before commencement of work for PAYG clients

Payment can be made by wire transfer, Weston union, credit card or e-transfer if available, If clients original requirements change, we reserve the right to change our original quotation following suitable consultation with client

Payment is strictly 7 days from receipt of invoice

Failure to pay within 7 days will result in a %10 penalty charge

Any and all costs incurred for chasing and/or recovering the outstanding payment will be added to account

Telephone, rail/bus travel, printing, stationery, postage and other expenses will be charged separately to hourly rate / package cost where incurred

If turnaround of work of 24 hours is requested, additional charges may be applied

All charges will be reviewed on 1st January of each year and clients will be notified of any new charges in writing

Any late cancellation of work will incur a $25.00 administration fee (24 hours’ notice required)

Confidentiality & Data Protection

Confidentiality is guaranteed at all times

No information will be made available to any third party

All work will be kept on file for a period of 12 months. After this time, work will be deleted unless specifically instructed

A signed contract is required before commencement of work. This indicates clients acceptance of our terms and conditions

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